All customer or borrower enquiries should continue to be made to Advantage's customer service department as follows:
By telephone on 0344 892 1094*
By post to PO Box 12, Skipton, BD23 2HL
By DX to DX744640 Skipton
The following 'Question and Answers' may address some of the queries you may have:
Q. Who is going to administer my mortgage now that Advantage has ceased all mortgage origination activity?
A. The arrangements for administration of your mortgage have not changed. Morgan Stanley Bank International Limited trading as Advantage will continue to administer your mortgage and if you have any queries, please contact us on 0344 892 1094*.
Q. What happens if I want a further advance or a new mortgage deal?
A. Advantage withdrew from the new lending market in 2008 and therefore no longer originates new mortgages. As a result, we no longer offer new mortgage deals, for example fixed rates, nor are we able to offer further advances or product switches on existing mortgage accounts.
However, if you are considering a possible switch to a more cost-effective deal with another lender, we would suggest you seek advice or information on other lender products. For comprehensive guidance, MoneyHelper is a government-backed body that offers free, independent, and impartial money guidance. Just go to moneyhelper.org.uk and search for topics such as 'struggling to remortgage', 'negative equity' or 'how to improve your credit score'.
Your mortgage statement provides relevant details about your account, including, your current balance, your remaining mortgage term and how you are currently repaying your mortgage.